Terms and Conditions

Products

All the ceramic objects of polytimi-pottery.com are handmade and each one is individually made. For the above reasons, it is very likely that there will be differences compared to the product you have seen in the photo.

Orders / Deliveries

An order is considered registered once you have completed the procedures required in the online store, paid for the product and received an email for the successful completion of your order.

The workshop must deliver the items within four to five (4-5) weeks after the order is placed. Delays caused by the transport service due to increased volume of deliveries do not concern the polytimi-pottery.com workshop but remain the sole responsibility of the transport service.

Send to

Your order can be sent in one of the following ways.

A) by collection from our store

B) by sending via the Greek Postal Service

Under no circumstances can polytimi-pottery.com workshop guarantee the delivery time if other parties are involved. Delays due to the transport service due to increased volume of deliveries do not concern the polytimi-pottery.com workshop but remain the sole responsibility of the transport service, as stated in the Orders / Deliveries section.

Cancellation of Order

If you have not completed the order there is nothing to worry.

If the order has been completed you can send an e-mail to info@polytimi-pottery.com and if it has not already been sent we will refund your money.

If the order has already been shipped you will wait to receive it and return it at your own expense. Once we receive the products and as long as they are not damaged you will be refunded (excluding shipping costs). If the items are damaged we will not be able to proceed with a refund.

Replacement of damaged Products

In case you received damaged products you ordered we are very sorry. We always make sure that the packaging of products is done with special care to avoid such cases. However, if this occurs you will need to photograph the damaged item(s) before removing them from the packaging box and send the photos to us at info@polytimi-pottery.comUpon completion of the process and after our message, we will replace the item(s). You are simply charged the cost of the transport. Please note that the replacement of the item(s) may take up to 6 months due to workload.

Contact details for more information: e-mail: info@polytimi-pottery.com or call us on +30 27520 29932